Manager, Hospital Relations in Leaside at Revera Inc

Date Posted: 1/25/2020

Job Snapshot

Job Description

Revera is a leading provider of seniors’ accommodation, care and services; built on a more than 50-year history of helping seniors live life to the fullest. We reward excellence and provide exciting opportunities to contribute, grow and advance.  Whether you're looking for full-time or part-time employment, a student placement, or a volunteer position, Revera offers many rewarding opportunities. Explore what we have to offer and see how you can succeed

Mission:

This is a one year contract.

The Manager – Hospital Relations is responsible for developing, managing and implementing community relations strategies. In addition, this role will support Discharge Planners and Social Workers by providing same day assessment services and advice to direct prospective residents/family members to the Revera residence best suited for their specific needs.

This role will require a professional individual with a strong understanding of the retirement and care sectors. With a passion for seniors, a balance between strong assessment skills and good judgement, exceptional customer service, this compassionate individual will support prospective residents and family members through this delicate transition.

Key Outcomes:

  • Increased occupancy
  • Expedited assessment for clients
  • Reduced travel time by site DHW
  • Increased focus from site DHW to capture accurate assessment and revenue
  • Strong relationship with Key referral partners

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Key Responsibilities:

  • Responsible for building all relationships within the Hospital community including those with the Hospital and Foundation Executives, the Social Workers, Nurses and all other groups within the hospital. 
  • Support Discharge Planners and Social Workers by providing same day assessment services and advice to direct prospective residents/family members to the Revera residence best suited for their specific needs.
  • Keep informed of the events going on at the hospital and bring opportunities forward to the Regional team. 
  • Look for new opportunities to better utilize our space at the hospital to bring in traffic and provide new informative resources to the staff, patients and their families. 
  • Bring forward ideas for seminars/learning sessions/clinics to the Regional team.
  • Build relationships with many municipal/provincial/federal agencies, foundations, or groups in the area and work with these groups to allow them to display their collateral and become a trusted advisor when it comes to providing answers to many commonly asked questions by seniors and their families about these resources.
  • Welcome staff, patients and their families, and the general public and conduct a thorough discovery process to be able to direct potential new residents to the appropriate Retirement Community.
  • Maintains, updates and grows the Yardi referral sources database
  • Partners with Sales Consultant to facilitate a seamless transition for potential residents and a positive integration in their supportive residence.

Required Education, Credentials and Experience:

  • Current registration as a Registered Practical Nurse from the applicable provincial professional regulatory body
  • Minimum of five (5) years of relevant clinical experience
  • Must be proactive and self-disciplined with strong organizational skills
  • Must have a high degree of interpersonal skill which would enable the incumbent to deal successfully with clients, community and agency contacts
  • Must demonstrate strong written and verbal communication skills
  • Creative, outgoing and energetic personality
  • Must have empathy for, and an understanding of, the needs of seniors
  • Strong computer skills, technology savvy and comfortable using Microsoft Office and a CRM system
  • Strong organizational skills
  • Retirement Industry experience/knowledge is an asset
  • Values of Respect, Integrity, Compassion & Excellence

Revera Core Competencies:

  • Accountability:  Takes ownership and holds self and others accountable to deliver high quality, timely and cost effective results.
  • Business Acumen:  Understands financial and operational aspects and implications that are essential to achieve superior business results.
  • Coaching & Developing Talent:  Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development. Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development.
  • Customer Focus:  Keeping the customer in mind to deliver the highest possible quality of care, service and choices.
  • Execution Excellence:  Optimizes available resources and pursues implementation to consistently achieve exceptional outcomes.
  • Innovative Thinking:  Identifies, develops and implements new and innovative solutions to enhance opportunity, efficiency and quality.
  • Teamwork and Collaboration:  Inspires and fosters a team environment and works collaboratively to achieve business goals and objectives.

Revera is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.  Please Note: If you are a current employee of Revera and have Employee Self Service (ESS) on Workday, please apply to this job via the Workday application.