This site uses cookies. To find out more, see our Cookies Policy

Regional Director of Operations (Multi-Level) in Kitchener at Revera Inc

Date Posted: 1/11/2019

Job Snapshot

Job Description

Division: Support Office

Site: Revera Inc.

Site Address: Revera Inc, 5015 Spectrum Way, Mississauga, ON, L4W 0E3

Employment Type: Full Time

Expiration Date: 26/01/2019


Reporting to the Vice-President of Operations, the Regional Director of Operations is responsible for leading operations for all Multi-Level Retirement and Long Term Care Homes within an assigned region. The incumbent will ensure high clinical and quality standards are maintained and all regulatory and financial responsibilities are met throughout the region. He/she will lead the regional leadership team through continuous improvement and operational excellence with the goal of establishing a high level of care for residents. The incumbent will demonstrate exceptional leadership skills to build a highly engaged workforce at all levels within the region. As Regional Director of Operations, he/she will establish and maintain effective relationships with internal and external stakeholders.

There are a total of 9 homes within this region and they are located in southwestern Ontario.

Key Responsibilities

  • To contribute to the success of Multi-Level Homes within the assigned region through understanding and implementation of key strategic priorities as set forth by the Long Term Care leadership;
  • To develop and lead a team of high performing Executive Directors and regional leadership team and ensure clinical and quality standards are met or exceeded in all Homes within the region;
  • To partner and work collaboratively with all support functions (Human Resources, Labour Relations, IT, Capital Management, Technical Services and other), and promote a compliance driven environment in the region;
  • To partner and collaborate with Retirement division to drive consistency and best practices on the Retirement side of Multi-Level Homes;
  • To lead sales team and collaborate with Sales and Marketing to ensure sales and marketing plans are developed and implemented and occupancy targets are achieved;
  • To ensure optimal resident and family satisfaction levels are achieved;
  • To drive a culture of accountability and drive performance through staff engagement and effective communication;
  • To demonstrate financial leadership in management of funding and operational budget and, hold Executive Directors and regional leadership team to similar performance standards;
  • To build and maintain good relationships with key external stakeholders such as regulators, municipal and other local or community health agencies;
  • To uphold and model Revera’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
  • To complete other duties as assigned.



  • A passion for working with seniors
  • Post-Secondary education in a related field such as Business or Healthcare
  • Proven management experience in a highly regulated environment
  • Management experience in LTC or retirement living environment or in the field of gerontology will be considered as an asset
  • Experience of driving sales in a regulated environment will be considered an asset
  • Demonstrated financial acumen and strong experience of managing budgets
  • Understanding of continuous quality improvement principles strongly preferred
  • Ability to lead and build high performing teams
  • Excellent interpersonal and leadership skills to drive change and operational excellence
  • Ability to travel