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Service Desk Analyst in Mississauga at Revera Inc

Date Posted: 1/19/2019

Job Snapshot

Job Description

Division: Support Office

Site: 

Site Address: Revera Inc, 5015 Spectrum Way, Mississauga, ON, L4W 0E3

Employment Type: Full Time

Expiration Date: 15/02/2019

 


Key Responsibilities

  • Provide first point of contact technology and application support via telephone and electronic mail;
  • To redirect support requirements to the appropriate team members;
  • Monitors the timely closure of support calls;
  • To provide accurate and detailed incident management resolution;
  • To track calls and log all incidents in to the incident management system;
  • To ensure follow up and closure of all incidents;
  • To communicate information to users in a clear and easy-to-understand manner and exercise patience with all callers;
  • To take the opportunity to provide limited training to the users when appropriate;
  • To cross-train any additional Service Desk Staff;
  • To uphold and promote the organization’s values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera’s Code of Conduct;
  • To complete all other tasks as assigned

 

Qualifications

  • Post secondary specialized certificate
  • Good understanding of call centre and/or computing concepts
  • Good technical and problem-solving skills would be an asset
  • A results-oriented and self-starting individual
  • Easily grasps and applies new concepts and learning
  • Maintains a positive and professional attitude at all times
  • Strong customer-service orientation
  • Effective interpersonal skills and relationship-building skills
  • Ability to present ideas in user-friendly language
  • Strong oral and written communication skills
  • Participate as a strong, collaborative team player
  • Excellent organization skills, proven analytical abilities and decision making capabilities
  • Must have the ability to work under tight deadlines and changing priorities
  • Ability to manage multiple projects at the same time