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Resident Services Coordinator in Cornwall at Revera

Date Posted: 4/10/2018

Job Snapshot

Job Description

Division: Long Term Care

Site: Heartwood

Site Address: Heartwood,201 - 11th St. E.,Cornwall,ON,K6H 2Y6

Employment Type: Full Time

Expiration Date: 27/04/2018


Reporting to the Executive Director, the Resident Services Coordinator is responsible for liaising with Residents and Families during the admission process and annually thereafter. They assist in ensuring superior accounting practices or accounts payable and receivables.

Key Responsibilities

  • Liaises with Residents, families, and outside agencies
  • Ensures that all appropriate contacts, including area physicians, are established and maintained within the community in-order to maximize the availability of potential tenants/residents and to obtain feedback with regard to the services required
  • May be required to participate in the development of the annual business plan, operating budget, capital plan, marketing plan and continuous quality improvement.
  • Assists with maintaining the business files of Residents, Employees, Suppliers and Service Contracts
  • Ensures that residents and/or families are provided with all pertinent information, including a detailed tour of the facility. Develops and run pre-admission seminars and other appropriate workshops in co-operation with other staff
  • Provide additional payroll and general office support as required



  • Community college level courses or equivalent preferably in healthcare or social services discipline
  • Previous experience in broader healthcare or social services setting an asset
  • Demonstrate emotional intelligence in handling stressful and demanding situations
  • Must have experience in Microsoft Word, Windows & Excel along with other general computer applications
  • Proficiency in a second language is an asset
  • Knowledge of Empath, E-Admin and Kronos operating systems considered an asset
  • Proven ability to close sales and experience in working effectively with seniors in a health care environment
  • Marketing experience would be a great asset
  • Current (within 6 months) Vulnerable Position/Sector Screening (VPS)


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